VoipMemory

Terms of Service

v1.1 — 8 August 2026 · Operator: Daniel Brummitt, trading as VoipMemory · hello@voipmemory.com

1. Who we are, and what you're agreeing to

  1. The VoipMemory service at voipmemory.com ("the Service") is operated by Daniel Brummitt, trading as VoipMemory ("we", "us"). Contact: hello@voipmemory.com.
  2. By creating an account or using the Service you agree to these Terms. If you use the Service for a business, you confirm you have authority to bind that business, and "you" means the business.
  3. The Service is designed for business and professional use. You must be at least 18.
  4. If you are a business acting as a data controller, the Data Processing Agreement forms part of these Terms. The Privacy Policy explains how personal data is handled.

2. What the Service is

  1. The Service connects to your phone system (e.g. RingCentral) with your authorisation, fetches call recordings your phone system already made, transcribes them, accepts emails you choose to forward or BCC to your private in-address, and organises all of it into per-contact timelines you can browse and — if you choose — serve to an AI assistant over a personal MCP endpoint.
  2. We do not record calls. We never store your audio: recordings are fetched, transcribed in memory and discarded. The transcript is what we keep.
  3. Transcription is automated and will contain errors. Speaker labels are automated guesses. Do not treat a transcript as a verbatim or legal record; the recording of reference remains the one in your phone system.

3. Your account

  1. Keep your sign-in credentials and personal access tokens confidential; you are responsible for activity under your account.
  2. Give us accurate account information and keep it current. One person per account.

4. Call recording is your legal responsibility

  1. You are solely responsible for complying with all laws on call recording and monitoring in every jurisdiction that applies to your calls — including one-party/two-party consent rules, employee-monitoring rules, and any duty to announce recording — and for giving any required notices and obtaining any required consents from call participants before a recording reaches the Service.
  2. We do not and cannot verify consent. Connecting your phone system is your instruction to us that the recordings it holds were lawfully made.
  3. The same applies to emails: only file correspondence you have the right to process.

5. Your content

  1. Your vault — transcripts, emails, contacts, notes — is yours. You grant us a licence to host, process and transmit it solely to provide the Service (including to the transcription sub-processors listed in the DPA), and for nothing else.
  2. We never sell your content and never use it to train AI models.
  3. You warrant that you have the necessary rights in everything you submit.

6. Your AI assistant

  1. If you connect an AI assistant (e.g. Claude or ChatGPT) to your MCP endpoint, or generate a personal access token, you are directing us to disclose your vault data to that assistant. What its vendor then does with the data is governed by your agreement with them, not by these Terms.
  2. You can revoke an assistant's access at any time in Settings; revocation invalidates every token that assistant holds.

7. Fees, billing and credits

  1. The subscription is billed monthly in USD via Stripe at the price shown at checkout, which may include an introductory first-month discount. It renews automatically each month until cancelled. We never see or store your card number.
  2. Transcription in hosted mode is metered against prepaid credit, never billed on the subscription. Credit is consumed by transcribed audio duration, remains available until used, and is forfeited (not refunded) when your account is purged under §10. Statutory rights unaffected.
  3. If a renewal payment fails, Stripe retries. While it retries you keep full service for a grace period; if payment ultimately fails, your account is blocked: fetching and transcription pause, and the app and MCP endpoint become read-only. Fix the card and everything resumes; nothing is deleted meanwhile.
  4. We may change prices with at least 30 days' notice, effective from your next billing period. Prices are exclusive of any applicable taxes unless stated otherwise.
  5. If you buy as a consumer, you have a 14-day right to cancel. By subscribing you request that service begins immediately; if you cancel within the 14 days you'll be refunded less a proportionate charge for the period already supplied and any transcription credit already consumed.

8. Acceptable use

  1. Don't use the Service for anything unlawful; don't submit content you have no right to process (§4); don't probe, overload or circumvent the Service's security or metering; don't resell the Service without our written agreement; don't access it by automated means other than the MCP endpoint and tokens we provide.

9. Availability and changes

  1. We aim for the Service to be reliable but provide it without an uptime guarantee ("as available"). We may modify the Service; if we materially reduce core functionality you'll get at least 30 days' notice, and you can cancel.
  2. We may suspend access immediately where reasonably necessary for security, legal compliance, or abuse of §8.
  3. The Service depends on third parties we don't control (your phone provider, transcription vendors, Stripe, your AI vendor). Their outages or API changes are not a breach by us; we'll work around them where reasonably possible.

10. Cancellation, termination and what happens to your data

  1. You can cancel at any time (billing page → manage billing); cancellation takes effect at the end of the paid period.
  2. After cancellation or blocking, your vault enters a 90-day retention window: read-only access so you can export, with reminder emails before deletion. After 90 days the vault is permanently purged. Reactivate within the window and nothing is lost.
  3. We may terminate for material breach of these Terms; where practicable we'll give notice and a chance to remedy first. §10.2 applies to your data.

11. Intellectual property

  1. The Service, its software and branding are ours. These Terms give you a right to use the Service, not any other licence. Feedback you give us may be used without obligation.

12. Disclaimers and liability

  1. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Consumers keep all rights the law gives them.
  2. Subject to that: the Service is provided "as is"; all implied warranties are excluded to the extent the law allows; we are not liable for loss of profits, revenue, goodwill or data, or for indirect or consequential loss; and our total liability arising in any 12-month period is capped at the fees you paid us in that period.
  3. You will indemnify us against third-party claims arising from your content, your breach of §4 (recording consent), or your unlawful use of the Service.

13. General

  1. We may update these Terms; material changes get at least 14 days' notice by email or in-app, and continuing to use the Service after that is acceptance. If you object, cancel under §10.
  2. We may assign these Terms in connection with a merger, acquisition or sale of the business (your protections travel with them); you may not assign without our consent.
  3. Notices go to your account email and to hello@voipmemory.com. If part of these Terms is found unenforceable, the rest stands. No third party has rights under these Terms (Contracts (Rights of Third Parties) Act 1999).
  4. These Terms are governed by the law of England and Wales, and its courts have jurisdiction — except that consumers keep the protection of, and may bring proceedings under, the mandatory rules of their home country.

Questions about any of these documents: hello@voipmemory.com.